CONTACT OUR TEAM

How to book our services and request a quote?
You may book our private chauffeur or concierge services directly through our website by completing the contact form, or by contacting us via email or WhatsApp.

You'll receive a personalized quote within 24 hours at the latest.

We recommend booking in advance to ensure service availability and an optimal experience.

To make a reservation, we'll need as many details as possible so that we can offer you a service that's perfectly tailored to your needs. Please provide the following information:

• Pickup date and time

• Departure and destination addresses

• Number of passengers

• Preferred vehicle type and quantity

• Flight or train number (if applicable)

• Requested concierge services

• Any other relevant details

The more detailed your instructions, the more we can personalize your experience to make it exceptional.

To reserve one or more child seats in our vehicles (booster, infant carrier, or convertible seat), you may submit your request online or by phone when booking.

We recommend reserving in advance to ensure availability of the appropriate child seat for your child's age and weight, guaranteeing their safety and your peace of mind throughout the journey.

You may cancel any booking free of charge up to 24 hours before the scheduled pickup time.

Changes to your reservation details (time, location, etc.) can also be made up to 24 hours prior to service.

Our concierge services include the following offerings:

• Restaurant reservations and dining experiences.
• Luxury hotel and private residence bookings.
• Ticket reservations (shows and events).
• Private jet and yacht charters.
• Organization of private sightseeing tours.
• Bodyguard and security plans.
• Medical assistance coordination.
• Secure transport for valuables and luggage.
• And many other bespoke services.
• Please don't hesitate to share your specific requirements - no request is too extraordinary.

Our fleet features multiple vehicle classes to meet all your requirements:

• Motorcycles (1 passenger)
• Executive sedans (up to 3 passengers)
• Minivans (up to 6 passengers)
• Minivans VIP (up to 8 passengers)
• Sprinter shuttles (up to 24 passengers)
• Bus (up to 50 passengers)

Premium limousines, SUVs, and electric vehicles are also available upon request.

For airport arrivals, we provide up to 1 hour of complimentary waiting time following your flight's landing.

For train station arrivals, your chauffeur will wait 15 minutes free of charge after your scheduled train arrival time.

By providing your flight or train number, your chauffeur can monitor your arrival in real-time. This ensures immediate pickup - whether you're early or delayed.

Small pets are permitted in our vehicles when securely contained in a carrier or closed travel bag, to prevent any distraction to the driver.

For safety reasons, animals must not move freely within the vehicle.

Service animals for visually impaired passengers are always welcome without restrictions.

We accept payments by credit card (Visa, Mastercard, American Express), PayPal, as well as bank transfers and cash payments.

Rates are calculated based on distance, estimated trip duration, and the type of vehicle requested. Additional fees may apply for trips on public holidays or in case of extended waiting time.

After completing your booking on our website or by phone, your invoice will be sent to you by email in PDF format. You can then view, download, or save it directly from your inbox at any time.

How are my personal data processed and protected?
At LUXWAY, we place great importance on protecting your personal data. The information you provide when making bookings or using our services is treated with strict confidentiality.

We strictly comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). Your data is only used for the specific purposes for which you provided it, namely:

• Processing your bookings,

• Delivering our services,

• Maintaining customer relations.

Unless required by law, we will never share your personal information with third parties without your prior consent. You also have rights regarding your data (access, rectification, objection, deletion, portability), which you may exercise at any time by contacting us.

For any additional questions, our team is at your disposal and will be happy to assist you.